HiFi WP Dual-Cost Pricing Model
HiFi WP uses a transparent dual-cost model that separates platform access from actual AI usage,
ensuring you only pay for what you use while maintaining predictable base costs.
| Plan | Total Cost | Platform Fees | LLM Budget |
|---|
| Pro Popular | $9/month | $4/month | $5/month |
| Max | $15/month | $5/month | $10/month |
Stripe Billing Cycles & Payment Terms
Monthly Subscription Plans
- Billing Cycle: Monthly recurring via Stripe
- Billing Date: Same date each month (set at signup)
- Payment Methods: Credit/Debit cards via Stripe only
- Currency: USD processed through Stripe
- Automatic Renewal: Subscriptions auto-renew unless cancelled
Subscription Allowances
- Included Usage: Every plan bundles a monthly AI usage allowance aligned with its rate limits
- Cycle Reset: Allowances reset automatically at the start of each Stripe billing period
- No Rollover: Unused subscription allowances expire at the end of the billing cycle
- Pause on Exhaustion: If your allowance reaches zero and no top-up credits remain, usage pauses until renewal or top-up
- Transparency: Track allowance consumption in your dashboard and billing emails
Top-Up Credits
- Optional Packs: Purchase one-off credit packs from the Credits tab; processed through Stripe Checkout
- Usage Order: Subscription allowance is consumed first, followed by any active top-up credits
- Expiry Window: Top-up credits expire 90 days after purchase; expired balances are removed automatically
- No Cash Value: Credits are non-refundable, non-transferable, and cannot be converted to cash
- Visibility: Credit balances, history, and expirations are available in the Credits tab
Stripe Payment Processing
- Payment Processor: Stripe (PCI DSS Level 1 compliant)
- Security: Bank-level encryption and fraud protection
- Failed Payments: Stripe retries failed payments automatically
- Account Access: Usage limits are reduced to zero when payments fail and restore once payment succeeds
- Payment Updates: Update payment methods via Stripe Customer Portal
- Receipts: Automatic email receipts from Stripe
Usage Tracking & Transparency
Real-Time Usage Dashboard
Monitor your LLM usage and costs in real-time through your account dashboard.
- Daily usage breakdown
- Cost per AI interaction
- Monthly spending trends
- Usage alerts and limits
- Credit balances with upcoming expirations
Detailed Invoicing
Comprehensive invoices with complete usage breakdown.
- Platform subscription charges
- LLM usage by service type
- Token consumption details
- Top-up credit purchases and remaining balances
- Tax calculations (where applicable)
Budget Controls
Set spending limits and receive alerts to control costs.
- Monthly spending limits
- Usage threshold alerts
- Automatic service pause options
- Credit status dashboard with top-up expiry tracking
Subscription Changes & Cancellations
Plan Upgrades
- Immediate access to new features
- Pro-rated billing for remainder of cycle
- No setup fees or penalties
Plan Downgrades
- Changes take effect at next billing cycle
- Access to current plan features until cycle end
- No refunds for unused portion
Cancellations
- Cancel anytime through account settings
- Access continues until end of billing period
- LLM usage charges still apply during notice period
- Data export available for 30 days post-cancellation
International Billing
Supported Currencies
- USD (United States Dollar) - Primary
- EUR (Euro) - European Union
- GBP (British Pound) - United Kingdom
- CAD (Canadian Dollar) - Canada
- AUD (Australian Dollar) - Australia
Tax Handling
- US: Sales tax applied based on billing address
- EU: VAT included in displayed prices
- UK: VAT applied at current rates
- Other: Local taxes may apply
Payment Methods by Region
- Global: Visa, Mastercard, American Express
- US: ACH bank transfers (Enterprise)
- EU: SEPA direct debit
- All Regions: PayPal
Security & Compliance
Your payment information is protected by industry-leading security measures:
- PCI DSS Level 1: Highest level of payment security certification
- Stripe Processing: Bank-level encryption and fraud protection
- No Storage: We never store your payment card details
- GDPR Compliant: Full European data protection compliance
- SOC 2 Type II: Audited security and availability controls
Need Help with Billing?
HiFi WP support team is ready to help you succeed. Whether you need technical assistance,
have billing questions, or want to explore partnership opportunities, we're here for you.
Customer Support
Email: arvind@augmentable.ai
Response Time: Within 4 hours (30 minutes for emergencies)
Available: 24/7 for critical issues
For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.
Billing & Refunds
Email: arvind@augmentable.ai
Response Time: Within 24 hours
Available: Monday-Friday, 9 AM - 6 PM EST
For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.
Business Inquiries & Partnerships
Email: arvind@augmentable.ai
Response Time: Within 48 hours
Available: Monday-Friday, 9 AM - 5 PM EST
For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.