How we collect, use, and protect your personal data
HiFi WP is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with GDPR, CCPA, PIPEDA, LGPD, PDPA, and other applicable privacy laws.
You have the right to access, correct, delete, and control how your personal data is used. You can exercise these rights through your account settings or by contacting us directly.
Legal Basis: Legitimate Interest (Article 6(1)(f) GDPR)
We process your data to provide our AI-powered platform services, including content generation, automation, and technical support.
Legal Basis: Contract Performance (Article 6(1)(b) GDPR)
We process billing information and usage data to fulfill our contractual obligations and manage subscriptions.
Legal Basis: Legitimate Interest (Article 6(1)(f) GDPR)
We process technical data and usage patterns to protect our service and prevent abuse or fraudulent activity.
Legal Basis: Consent (Article 6(1)(a) GDPR)
We only send marketing communications with your explicit opt-in consent, which you can withdraw at any time.
Retention: Until account deletion + 30 days
Includes profile information, preferences, and settings.
Retention: 2 years or until deletion request
AI conversations and generated content for service improvement.
Retention: 7 years (legal requirement)
Transaction records, invoices, and payment information.
Retention: 1 year
Access logs, security events, and audit trails.
Request a copy of all personal data we hold about you, including how it's used and who it's shared with.
Update or correct any inaccurate or incomplete personal information in your account.
Request deletion of your account and associated personal data (right to be forgotten).
Export your data in a structured, machine-readable format to transfer to another service.
Object to certain types of data processing, particularly for marketing purposes.
Withdraw consent for data processing where consent is the legal basis.
You can exercise these rights through your profile's "Privacy Rights" section or by contacting us at ⏳ Loading... . We will respond within 30 days.
Your data may be processed in countries outside your jurisdiction, including the United States and European Union. We ensure adequate protection through:
OpenAI, Anthropic
Content generation and AI processing. Data processed according to their privacy policies with appropriate safeguards.
Firebase Auth
User authentication and account management. Google's privacy policy applies to authentication data.
Stripe
Secure payment processing. Stripe's privacy policy governs payment and billing data.
Required for basic functionality including authentication, security, and service delivery. These cannot be disabled.
Help us understand how you use our service to improve performance and user experience. You can opt-out through cookie settings.
Remember your settings and preferences to provide a personalized experience across sessions.
Full compliance with the General Data Protection Regulation, including all rights and protections for EU residents.
California Consumer Privacy Act compliance, including rights to know, delete, and opt-out of data sales.
Personal Information Protection and Electronic Documents Act compliance for Canadian users.
Lei Geral de Proteção de Dados compliance for Brazilian users with equivalent rights and protections.
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will:
Continued use of our service after policy updates constitutes acceptance of the new terms.
HiFi WP support team is ready to help you succeed. Whether you need technical assistance, have billing questions, or want to explore partnership opportunities, we're here for you.
Email: arvind@augmentable.ai
Response Time: Within 4 hours (30 minutes for emergencies)
Available: 24/7 for critical issues
For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.
Email: arvind@augmentable.ai
Response Time: Within 24 hours
Available: Monday-Friday, 9 AM - 6 PM EST
For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.
Email: arvind@augmentable.ai
Response Time: Within 48 hours
Available: Monday-Friday, 9 AM - 5 PM EST
For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.